Samsung…Worst Customer Service

Samsung Galaxy S3 Customer Support  Bad battery

Samsung Galaxy S3 Photo Credit : Me

 

Oh Samsung! There’s nothing more annoying than having to deal with a defective product you’ve spent a small fortune on.  Add inconvenience to the recipe and you’ve got a pretty pissed off customer–ME. Recently, the battery on my Samsung Galaxy S3 took a crapper. Yes, the dreaded battery that stops charging. Having purchased my Samsung Galaxy S3 less than a year ago, I contacted  Samsung about a replacement. First, I tried their “super easy” chat with a rep option via their website. Fail #1 the rep couldn’t answer any real questions related to my account.  After 25 minutes of unplug, restart and reboot I was directed to “voice” support.  Yes, I had to to call in even though I told them the battery was dead.

Fail #2 Once I got a nice gentleman on the phone with the delivery of a 6th grader from “The Wire” I was told I would have to send the original battery back first.  Then, I was told I would have to wait 2 business days for them to process it, 5 business days to analyze the battery and another 3 business days before they could send out a new one.  Now, I know what you’re thinking .Why not just purchase a new battery and forget about the hassle?  Hell no! For a phone that cost me nearly $600 ( <<  the early adopter always pays) this was not an option.  But, even if it I had only paid $200 they should replace the battery, not to mention it was covered under their warranty.  Annoyed with this guy,  I asked for his supervisor.  Fail #3 She agreed that this was a huge inconvenience to consumers but her hands were tied. I told her that up until this point I was TEAM Samsung. In the last 6 months I have purchased an HDTV, 2 computers , a blue ray player and a phone .  Still no luck!

In the end, I  e-mailed the office of the president and after several email exchanges a new battery was shipped to me.  Nothing will make you jump on team Apple like a terrible customer service experience.  I am a happy iPad owner. When my iPad took a crap last year I made an appointment at the Apple store went in and received a replacement. All of this happened in less than an hour.  The lesson here kids ? Persistence pays!

Author Issen Alibris

Digital marketing strategist, blogger and Black business owner based in Los Angeles, CA. I like startups, traveling, being a foodie, tech gadgets, fashion and HBO.

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